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Terms & Conditions of the site


Use of the service

The online store of the site shall be governed under the terms and conditions here defined, which the Customer agrees to comply with.

Vista Alegre may, at any time, change all or part of the terms and conditions herein.


1. Owner of the website

Vista Alegre Atlantis, SA (VA)

VAT nº: 500 889 139

Vista Alegre Atlantis

3830-292 Ílhavo – Portugal

Tel: (+351) 234 320 600

Fax: (+351) 234 320 782



2. Prices and products

The prices in the catalogue of the site are in Euros and exclude VAT at the legal rate in force at the time of purchase.

The prices and product specifications contained on this site may be changed by Vista Alegre without prior notice.


3. Placing an order

The possibility of placing orders through the online store on the site is restricted to orders whose billing and delivery addresses are in Portugal.

Orders for delivery to PO Boxes will not be accepted.

The products shown in the online catalogue are limited to existing stock. In the event any item is unavailable, Vista Alegre will inform the Customer as soon as possible.

For some products, which are duly identified, the order may be limited to a certain number of pieces.



4. Delivery of the order and shipping costs

All orders confirmed by Vista Alegre will be delivered to the address specified by the Customer for delivery while placing the order.

In case an item is out-of-stock, the customer will be contacted by email about the new expected delivery date and he/she will decide whether to keep or cancel the order.

Additional information regarding the delivery time may be requested by calling +351 234 320 700, weekdays between 08:30am and 5:30pm, or via the e-mail address


5. Payment methods

Once you place an order, a VA representative will conduct the payment process through the payment terms autorized by the company.


6. Cancelling orders

The customer may cancel an order, provided that it has not yet been processed by Vista Alegre. The cancellation of the order may be formalized by an email sent to the address or using the form available on the website for said purpose.

The Customer must provide the order number as well as tax identification number, otherwise the cancellation cannot be processed.


7. Refusal of orders

Vista Alegre reserves the right to refuse an order, in which case it will inform the customer, given the following cases:

a) Out of stock;

b) Unavailability of the item;

c) If Vista Alegre considers that there has been misconduct on part of the buyer or if there are inaccuracies in personal data recorded.


8. Returns

The customer may return the product within 14 days of receipt. Within that same period the customer may file a complaint about any flaws or inadequate conditions of the product compared to what was ordered, which shall become Vista Alegre’s responsibility to satisfy.

The complaint should be made using the form provided on the website or by email sent to the address In the complaint, the Customer must expressly indicate the reasons for dissatisfaction as well as make reference to the order number and tax identification number.

The support team of the site, site will coordinate with the Customer as to how to proceed with the return of the goods, when justified, in which case Vista Alegre will assume the costs of the return and of a new shipment.

In situations where the reasons for the return are not attributable to Vista Alegre, the return will be accepted after checking whether the pieces returned and their packaging are in good condition, followed by a refund of the amount paid by the Customer, minus delivery costs (even if these have been assumed by Vista Alegre) and the cost of return shipping, as per the values defined in section 4 of this document. Consequently, Vista Alegre reserves the right not to accept returns of products without prior notice, as mentioned above, and those which do not meet the same conditions of conformity as they did on the date of their delivery to the Buyer (namely products that have undergone any use, transformation, damage and/or are missing the original packaging/accessories/extras).


9. Limitation of the liability

We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we proceed with their correction as soon as possible. In the event that information provided does not match the characteristics of the product, the Customer has the right to return it in accordance with paragraph 8.

The photographs presented on the site are merely illustrative. We recommend that you consult product characteristics for detailed information.


Despite the efforts of Vista Alegre, some products may be incorrect priced. Therefore we also check prices when processing orders. If the price of the product is less than the advertised price, we will refund the difference. If the price is higher, we will inform the customer by email and await his decision as to whether or not he/she accepts the new price or if he/she wishes to cancel the order.


10. Consumer Conflicts Arbitration Centre

In case of dispute the consumer can appeal to an Alternative Dispute Settlement Body:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo [Information and Consumer Dispute Arbitration Board, with the following contact info: Faculdade de Direito da Universidade Nova de Lisboa [Law College of the University of Lisbon], Campus de Campolide, 1099 – 032 Lisboa –;

CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa [Consumer Dispute Arbitration Board of Lisbon, with the following contact info: Rua dos Douradores, 116, 2º, 1100 – 207 Lisboa –;

CICAP – Centro de Informação de Consumo e Arbitragem do Porto [Consumer and Arbitration Information Board of Porto], with the following contact info: Rua Damião de Góis, 31, loja 6, 4050 – 225 Porto –;

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo Algarve [Consumer Dispute Information, Mediation and Arbitration Board], with the following contact info: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3º andar, sl. 26, 8000–489 Faro –;

CACCDC – Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra [Consumer Dispute Arbitration Board of the District of Coimbra] with the following contact info: Av.ª Fernão de Magalhães, n.º 240 – 1º, 3000 – 172 Coimbra –;

Centro de Informação e Arbitragem do Vale do Ave [Information and Arbitration Board of Vale do Ave], with the following contact info: Rua Capitão Alfredo Guimarães, nº 1, 4800 – 019 Guimarães –;

CIAB – Centro de Informação e Arbitragem do Vale do Cávado [Information and Arbitration Board of Vale do Cávado], with the following contact info: Rua D. Afonso Henriques, n.º 1, 4700 – 030 Braga / Av.ª Rocha Paris, n.º 103, 4900 – 394 Viana do Castelo –;

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira [Consumer Dispute Arbitration Board of Madeira], with the following contact info: Rua da Figueira Preta, nº 10 – 3º andar, 9050 – 9050 – 014 Funchal – website under construction (

More information at ‘Portal do Consumidor’ [Consumer Homepage] –


11. Registration and protection of personal data

When registering to use this website, we will ask the Customer to create a password. The Customer should keep it strictly confidential, not revealing nor sharing it with third parties. The Customer is entirely and exclusively responsible for the use of his/her password and any orders placed by using it, even without his/her knowledge.

In the case of registered Customers, we will collect the information required to carry out the entire sales transaction online and for future contacts that may be necessary so as to ensure the best customer service.


The Customer assures that the personal data provided is true and accurate and undertakes to notify of any changes. Any loss or damage caused to the online store or a third party resulting from incorrect, inaccurate or incomplete information on registration forms will be the sole responsibility of the Customer.

The services provided by Vista Alegre will always honour the provisions of the Personal Data Protection Law - Law no. 67/98 of October the 26th, therefore, the sole purpose of Vista Alegre regarding the Customer's personal data is the customer’s account management, billing, communication with customers, statistical analysis and direct marketing, assuming the commitment to privacy and security in processing each customer’s personal data.

The Customer authorizes Vista Alegre to send information on products and services that may be of interest, using personal data for direct marketing. At any time, the Customer may request access, correction and deletion of data, using the following contacts:

Serviço de Apoio ao Cliente

3830-292 Ílhavo - Portugal

Tel. +351 707 266 822

Fax. +351 234 320 783



12. Intellectual and industrial property

All texts and images reproduced or represented on the site are the sole property of Vista Alegre and are, as such, strictly reserved for Vista Alegre and protected under copyright and intellectual property rights regarding third parties.

Any reproduction or representation, whether total or partial, of the site or of all or part of the elements included in it is strictly forbidden.

Trade names, trademarks or distinctive symbols reproduced in the site are protected under the laws applicable to industrial property. The reproduction or representation of all or part of any distinctive symbol is strictly forbidden.


13. Applicable law and jurisdiction                                                  

These Terms and Conditions for online shopping in the site are governed by Portuguese legislation.

The parties agree that any dispute arising from the interpretation and/or application of these Terms and Conditions, whose amicable settlement is not reached, will be submitted exclusively to the jurisdiction of the courts of the headquarters of the VA, with express waiver to any other.

By using the online store, the Customer accepts and agrees with these Terms and Conditions and the Privacy Policy and Personal Data Protection.


In force since August 26th, 2016